Privacy Policy
Privacy Policy
Earthmoon Health Care Services Private Limited ("Company", "we", "our", "us") is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you interact with our services, website, applications, or communications.
1. Scope
This Privacy Policy applies to all clients, customers, insured persons, investigators, vendors, partners, website visitors, and any individual whose personal data is processed by the Company in connection with our healthcare support, investigation, verification, and allied services.
2. Information We Collect
- Personal Identification Information: Name, address, contact details, identification numbers, date of birth.
- Health & Insurance Information: Policy details, claim numbers, hospital records, medical documents, treatment details, discharge summaries, bills, and reports.
- Professional Information: Investigator details, credentials, location, assignments, and reports.
- Financial Information: Payment details, invoices, transaction references (no sensitive card data is stored).
- Technical Information: IP address, device information, browser type, and website usage data.
3. Purpose of Collection and Use
- To provide healthcare support, claim investigation, verification, and related services
- To communicate with clients, insurers, hospitals, investigators, and partners
- To process payments, billing, and accounting
- To comply with legal, regulatory, and contractual obligations
- To improve service quality, operations, and security
- To prevent fraud, misrepresentation, and unauthorized activities
4. Legal Basis for Processing
- Consent of the data subject
- Performance of a contract or service request
- Compliance with applicable laws and regulations
- Legitimate business interests, subject to applicable safeguards
5. Data Sharing and Disclosure
We do not sell or rent personal data. Information may be shared only when necessary with:
- Insurance companies and third-party administrators (TPAs)
- Hospitals, clinics, and medical institutions
- Authorized investigators and field staff
- Government authorities or regulators, when required by law
- Professional advisors (auditors, legal counsel)
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. Access is restricted to authorized personnel only.
7. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal requirements, resolve disputes, and enforce agreements. Data is securely deleted or anonymized after retention.
8. Rights of Data Subjects
- Access personal information
- Request correction of inaccurate data
- Withdraw consent where applicable
- Request deletion subject to legal obligations
- Raise grievances regarding data handling
9. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience and analyze usage. You can control cookies through browser settings.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.
11. Compliance with Indian Laws
This Privacy Policy complies with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as amended from time to time.
12. Updates to This Policy
We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of the updated policy.